Privacy Policy – mobapay ph

1Overview

mobapay ph ("we," "us," "our") is committed to protecting the personal information of every player who registers and uses our platform. This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and the rights available to you as a data subject.

This policy applies to all services provided through the mobapay ph website and mobile application, including account registration, identity verification, deposits, withdrawals, gameplay, and any communication between you and our support team.

We comply with applicable data protection laws in the Philippines. If you have concerns about how your data is being handled, contact us at [email protected] and we will respond as promptly as possible.

2Data We Collect

The personal information we collect depends on your interaction with the platform. The main categories are:

We only collect what is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and age confirmation.

3How We Collect Your Data

We collect personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, request a withdrawal, or contact support.
• Automatically — through cookies, log files, and session tracking technology when you access the platform. This includes technical data such as your IP address, device type, and usage patterns.
• From third-party verification services — identity verification and age-check providers may share confirmation data with us as part of the KYC process.
• From payment processors — when you make a deposit or withdrawal, transaction reference data is passed between the platform and the relevant payment provider.

We do not purchase personal data from data brokers or obtain personal information from social media platforms without your explicit consent.

4How We Use Your Data

Your personal data is used for the following purposes:

• Account management — creating, maintaining, and securing your player account.
• Identity and age verification — confirming that you meet the 21+ age requirement and that your identity matches your account details.
• Transaction processing — processing deposits and withdrawals in Philippine Peso through local payment channels.
• Platform security — monitoring for fraud, suspicious activity, multi-accounting, and prohibited conduct as described in our Terms & Conditions.
• Customer support — responding to queries, investigating account issues, and resolving complaints.
• Legal compliance — meeting obligations under applicable Philippine law, including anti-money laundering requirements.
• Service improvement — analysing aggregated, anonymised usage data to improve platform performance and the player experience.
• Responsible gaming — monitoring for patterns that may indicate problem gaming behaviour, in line with our Responsible Gaming policy.

We do not use your personal data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

5Sharing Your Data

mobapay ph does not sell your personal data. We share your information only in the following circumstances:

• Payment processors and banking partners — to process deposits and withdrawals. Only the data necessary to complete the transaction is shared.
• Identity verification providers — to confirm your identity and age as part of the KYC process. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal and regulatory authorities — when required by Philippine law, a court order, or a lawful request from a regulatory body. We will only disclose the minimum information required.
• Technology and platform service providers — companies that help us operate the platform (such as hosting, analytics, and security providers). These providers operate under data processing agreements and are prohibited from using your data for their own purposes.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards. We do not share your data with advertisers or marketing companies.

6Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption — all data transmitted between your device and the platform is encrypted in transit.
• OTP verification — login and sensitive account actions require one-time password confirmation linked to your registered mobile number.
• Access controls — only authorised personnel with a legitimate need can access personal data, and all access is logged.
• Session monitoring — unusual login patterns or suspicious activity triggers security checks on your account.

Despite these measures, no digital system is completely immune to risk. You are also responsible for keeping your own credentials secure — do not share your password, PIN, or OTP codes with anyone. If you suspect your account has been compromised, contact support immediately.

7Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil the purposes described in this policy. When you close your account, your data is not immediately deleted — we retain records for a period required by applicable law and for the purposes of resolving disputes, enforcing agreements, and meeting regulatory obligations.

After the retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Aggregated, anonymised data may be retained indefinitely for analytical purposes.

If you would like to request deletion of your account and associated data, contact us at [email protected]. Please note that data required for legal compliance cannot be deleted on request.

8Your Rights as a Data Subject

As a registered player on mobapay ph, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at [email protected] with your account username and a clear description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.

9Cookies and Tracking

mobapay ph uses cookies and similar tracking technologies to operate the platform, improve your experience, and gather usage analytics. Cookies are small data files stored on your device when you access a website.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Analytics cookies — help us understand how players interact with the platform (e.g. which pages are visited, session duration). This data is aggregated and anonymised.
• Preference cookies — remember your settings such as language and display preferences across sessions.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect platform functionality, including your ability to log in. We do not use cookies to display third-party advertising.

10Minors and Age Restriction

mobapay ph is strictly a 21+ platform. We do not knowingly collect personal data from anyone under the age of 21. Age verification is required as part of the account registration and KYC process.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the associated data, and take any other action required under applicable law.

If you believe a minor has registered an account on mobapay ph, please contact us immediately at [email protected].

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes, we will notify registered players through account notifications or email where appropriate. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how your data is being handled.

12Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, our team is available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

Please include your registered account username and a clear description of your query. For data access or deletion requests, include "Data Rights Request" in your subject line so it can be prioritised appropriately.